| 01Lead capture & front desk | Not a primary public focus. Instead’s positioning begins with tax work rather than lead capture and front-desk operations. | AI Front Desk handles calls, messages, lead sources, qualification, booking and connected handoff. |
| 02Client intake & documents | Tax documents can be uploaded from a computer, cloud drive and connected accounts; action-item workflow is listed as coming soon. | Portal, mobile, kiosk, questionnaires and document requests feed one connected client record. |
| 03Workpapers & source traceability | Instead describes agent-generated workpapers, tax plans, memos and calculations. | OCR review, traceable preparer overrides and source-PDF links support Workpaper Binder review. |
| 04Tax preparation | Tax preparation and filing are labeled imminent release; the site describes five entity types and nationwide filing ambitions. | Controlled, Guided Agentic and Agentic preparation patterns are available in supported workflows. |
| 05Professional review | Instead says nothing ships without professional review and presents visible agent reasoning. | Professional checkpoints, source-linked evidence and exception-focused review remain part of the workflow. |
| 06Signature, payment & delivery | E-file is part of the product direction; action items, e-signature requests and payment tracking are listed as coming soon. | Connected practice workflow can continue from review through signature, payment and delivery. |
| 07Tax research & advisory | Cited research across 1,500+ authoritative sources is a central capability. | Copilot and advisory workflows can use completed-return and client context; confirm research coverage and sources. |
| 08Commercial model | The platform is presented as free, with agent work starting at $30 per credit under an annual agreement. | TaxAutomate pricing depends on the selected products, workflow and implementation scope. |